Let the handover requirements set the scope
A lease, property manager's checklist or sale agreement may name tasks that a standard cleaning package doesn't include. Send the written requirements to the cleaner before accepting an estimate. A cleaning service cannot guarantee your deposit return or resolve unrelated damage deductions.
Before booking
Before the handover
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If you are moving in instead
Confirm when you will actually have access, whether trades are still working and whether the home is empty. Cleaning before a dusty repair is finished may mean paying for work twice. Ask who will move appliances if cleaning behind them is needed; don't assume a house cleaner can safely do that.
Give yourself a handover window
If possible, leave enough time between the clean and the handover to inspect the work. Confirm the cleaner's process for missed tasks and the timeframe for reporting them before the appointment.
Build a move-out cleaning brief